Privacy Policy

Last updated: June 1, 2026

1. Overview

PCsupport.ca respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. We aim to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

• Contact details you provide — name, email address, phone number, and city/province when you submit a support request or email us.
• Support details — descriptions of your device and issue that you choose to share so we can help you.
• Basic technical data — standard server logs (such as IP address, browser type, and pages visited) used for security and site operation.

We do not ask for, and you should not send, sensitive information such as passwords, government ID numbers, or payment card numbers through our contact form.

3. How We Use Your Information

• To respond to your support request and provide services you ask for.
• To communicate about scheduling, options, and follow-up related to your request.
• To operate, secure, and improve our website.

We do not sell your personal information.

4. Remote Support Sessions

During a remote session, we may temporarily view your screen with your permission to diagnose an issue. We access only what is needed to help you, and sessions end when the work is complete or whenever you choose to end them.

5. Sharing of Information

We share personal information only with service providers who help us operate (such as website hosting or email services), when required by law, or with your consent. Providers are expected to protect your information appropriately.

6. Retention

We keep support request information only as long as needed to provide services, meet legal obligations, and maintain reasonable business records, after which it is deleted or anonymized.

7. Safeguards

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data proportionate to its sensitivity.

8. Cookies & Analytics

This website uses Google Analytics 4 to understand how visitors use the site (such as pages viewed, general location, and device type) so we can improve it. Google Analytics sets cookies and processes this information on our behalf; it helps us measure traffic and is not used to identify you personally. We do not use advertising or cross-site tracking cookies. You can opt out using the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser settings. For more information, see Google's Privacy Policy.

9. Your Rights

You may ask us to access, correct, or delete your personal information, subject to legal requirements. To make a request, email support@pcsupport.ca. You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our handling of your information.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date reflects the latest revision.

11. Contact

Privacy questions? Email support@pcsupport.ca.