Refund Policy

Last updated: June 1, 2026

1. Our Approach

We want every customer to feel the support they received was worth it. If something isn’t right, contact us at support@pcsupport.ca and we will work with you toward a fair resolution.

2. One-Time Support Services

• No fix, no fee: if we cannot resolve the issue you approved us to work on, we will refund that service fee for remote and one-time services.
• Completed work that resolved the agreed issue is generally non-refundable.
• Concerns must be raised within 30 days of the service date.

3. Support Plans

• Monthly plans can be cancelled at any time and remain active until the end of the current billing month. Annual plans cancelled within the first 30 days receive a prorated refund of unused full months; after 30 days, annual plans remain active until the end of the paid term.
• Where a refundable portion applies, it will be calculated from unused, unstarted plan periods.

4. Third-Party Products

Hardware, software licences, and third-party services purchased from other vendors are subject to those vendors’ refund policies, which we do not control.

5. How to Request a Refund

1. Email support@pcsupport.ca with your name, service date, and the concern.
2. We review the request and respond within 5 business days.
3. Approved refunds are issued to the original payment method where possible.

6. Statutory Rights

Nothing in this policy limits your rights under applicable Canadian consumer protection legislation.